Privacy Policy

Effective Date: 13 July 2026

AGA Hospitality (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase products, submit enquiries or otherwise interact with us.

1. Who We Are

AGA Hospitality supplies premium hospitality amenities, guest products, linen, towelling, room accessories and related hospitality solutions throughout South Africa.

If you have any questions regarding this Privacy Policy or the way your personal information is processed, please contact us:

AGA Hospitality

Email: info@agahospitality.co.za

Telephone: +27 11 312 7580

Website: https://www.agahospitality.co.za

2. Information We Collect

Depending on how you interact with us, we may collect the following personal information:

- Full name

- Company or business name

- Job title

- Email address

- Telephone or mobile number

- Billing and delivery addresses

- VAT number (where applicable)

- Order history

- Payment confirmation information (payment card information is processed securely by our payment providers and is not stored by AGA Hospitality)

- Communication preferences

- Any information you voluntarily provide through enquiry forms, emails or telephone conversations.

We may also automatically collect technical information such as:

- IP address

- Browser type

- Device information

- Website usage information

- Cookies and similar technologies.

3. How We Collect Your Information

We collect information when you:

- Visit our website

- Submit an enquiry

- Request a quotation

- Purchase products online

- Contact us by email or telephone

- Subscribe to marketing communications

- Complete forms on our website

- Interact with us through WhatsApp or social media.

4. Why We Collect Your Information

We use your personal information to:

- Respond to enquiries

- Prepare quotations

- Process and fulfil orders

- Arrange deliveries

- Provide customer support

- Manage your account

- Process payments

- Improve our products and services

- Send product updates, newsletters or promotional communications (where you have consented or where permitted by law)

- Maintain internal records

- Prevent fraud and unlawful activity

- Comply with legal and regulatory obligations.

5. Lawful Basis for Processing

We process your personal information where:

- you have provided consent;

- processing is necessary to fulfil a contract;

- processing is required by law;

- processing protects your legitimate interests or ours; or

- processing is otherwise permitted under POPIA.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

- remember your preferences;

- understand how visitors use our website;

- improve website functionality;

- enhance website security.

Most browsers allow you to disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

7. Marketing Communications

If you subscribe to our mailing list or request information from us, we may send you marketing communications about products, promotions or industry updates.

You may unsubscribe at any time by:

- clicking the unsubscribe link in our emails; or

- contacting us directly.

We will never send unsolicited electronic marketing communications where prohibited by law.

8. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who assist us in operating our business, including:

- payment service providers;

- courier and delivery companies;

- website hosting providers;

- IT support providers;

- marketing platforms;

- accounting and professional advisers;

- government authorities where required by law.

All third-party service providers are required to keep your information secure and confidential.

9. Payment Security

Online payments are processed through secure third-party payment gateways.

AGA Hospitality does not store your banking or payment card information on its servers.

10. Protecting Your Information

We implement reasonable technical and organisational security measures to protect your personal information from:

- unauthorised access;

- misuse;

- loss;

- alteration;

- destruction; or

- unlawful disclosure.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

- fulfil the purpose for which it was collected;

- comply with legal obligations;

- resolve disputes;

- maintain business records; and

- enforce agreements.

Once information is no longer required, it is securely deleted or anonymised.

12. Your Rights

Subject to POPIA, you have the right to:

- request access to your personal information;

- request correction of inaccurate information;

- request deletion of personal information where appropriate;

- object to certain processing activities;

- withdraw consent where processing relies on consent;

- lodge a complaint with the Information Regulator.

Requests may require reasonable verification of your identity.

13. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our products and services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 18.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be published on our website together with the effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us: