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Terms & Conditions

Effective Date: 13 July 2026

Welcome to the AGA Hospitality website. By accessing or using this website, creating an account, requesting a quotation or purchasing products from us, you agree to be bound by these Terms, Conditions, Returns & Refund Policy (“Terms”). If you do not agree with these Terms, please do not use our website.

1. About AGA Hospitality

AGA Hospitality is a South African supplier of premium hospitality amenities, guest products, linen, towelling, room accessories and related hospitality solutions.

Throughout these Terms:

  • “AGA Hospitality”, “we”, “our” and “us” refer to AGA Hospitality.
  • “You” and “your” refer to any visitor, customer or user of this website.

2. Website Use

You agree to use this website responsibly and only for lawful purposes.

You may not:

  • use the website for unlawful activities;
  • interfere with the operation or security of the website;
  • upload malicious software or viruses;
  • attempt unauthorised access to our systems;
  • copy, reproduce or distribute website content without written permission; or
  • use the website in any way that may harm AGA Hospitality or other users.

We reserve the right to suspend or restrict access where misuse is suspected.

3. Products

We make every reasonable effort to ensure that product descriptions, images, specifications and pricing are accurate.

However:

  • colours may differ slightly depending on your screen or device;
  • packaging may vary from time to time;
  • product specifications may change without notice;
  • images are for illustrative purposes and may not always represent the exact product supplied.

AGA Hospitality reserves the right to discontinue or modify products without prior notice.

4. Pricing

Unless otherwise stated:

  • all prices are displayed in South African Rand (ZAR);
  • VAT will be charged where applicable;
  • delivery charges are calculated separately during checkout;
  • promotional pricing is available only for the advertised period.

Although every effort is made to ensure pricing accuracy, AGA Hospitality reserves the right to correct genuine pricing errors before processing an order.

5. Orders

Placing an order does not constitute acceptance by AGA Hospitality.

Orders are accepted only once confirmation has been issued and payment (where applicable) has been successfully received.

We reserve the right to:

  • refuse or cancel orders;
  • limit purchase quantities;
  • request additional verification;
  • cancel orders where stock is unavailable; or
  • substitute products only with your approval where appropriate.

Should an order be cancelled after payment has been received, any approved refund will be processed promptly.

6. Payment

Payments are processed securely through authorised third-party payment providers.

AGA Hospitality does not store your banking or payment card details.

Orders requiring payment in advance will only be processed once payment has cleared unless approved credit facilities exist.

7. Delivery

Delivery timeframes are estimates only.

While every reasonable effort is made to deliver within the estimated timeframe, delays may occur due to factors beyond our control.

Risk in the goods passes to the customer upon delivery.

Customers should inspect all deliveries immediately and report any shortages, damage or incorrect items as soon as reasonably possible.

8. Returns & Refund Policy

8.1 Eligible Returns

You may request a return where:

  • the incorrect product was supplied;
  • the product is damaged upon delivery;
  • the product is defective or faulty;
  • the order is incomplete; or
  • the return is permitted under the Consumer Protection Act, 68 of 2008.

Where possible, returned products should:

  • be accompanied by proof of purchase;
  • be returned in their original packaging;
  • include all accessories and components; and
  • be unused unless the defect could only reasonably be identified after use.

8.2 Damaged, Incorrect or Defective Goods

Please notify AGA Hospitality as soon as reasonably possible after receiving damaged, defective or incorrect goods.

Depending on the circumstances, we may:

  • repair the product;
  • replace the product;
  • exchange the product; or
  • issue a refund.

Photographs or additional information may be requested to assist with assessing your claim.

8.3 Change of Mind

Because many of our products are purchased specifically for commercial hospitality operations, returns due to a change of mind are generally not accepted.

However, at our sole discretion, we may approve a return where:

  • the request is made within 14 days of delivery;
  • the product has not been used;
  • the original packaging is intact;
  • the item forms part of our standard product range; and
  • the product remains in a resaleable condition.

Approved discretionary returns may be subject to a reasonable handling or restocking fee.

Delivery charges are generally non-refundable unless required by law.

8.4 Products That Cannot Be Returned

Unless required by law, returns are generally not accepted for:

  • customised or personalised products;
  • specially manufactured or imported products;
  • clearance or discontinued items marked as non-returnable;
  • products damaged after delivery;
  • products showing signs of use or misuse;
  • products returned without proof of purchase.

8.5 Refunds

Once returned goods have been inspected and approved, refunds will be processed using the original payment method where possible.

Refund processing times depend on your payment provider or financial institution.

8.6 Return Shipping

Where the return is due to an error by AGA Hospitality, or because the goods are defective or damaged upon delivery, we will arrange collection or reimburse reasonable return shipping costs where appropriate.

For approved discretionary returns, return shipping costs remain the responsibility of the customer.

8.7 Consumer Rights

Nothing contained in these Terms limits or excludes any rights afforded to consumers under the Consumer Protection Act or any other applicable South African legislation.

9. Product Availability

All products remain subject to availability.

If stock becomes unavailable after an order has been placed, AGA Hospitality may:

  • offer a suitable alternative;
  • delay delivery until stock becomes available; or
  • issue a refund.

10. Intellectual Property

All website content, including text, graphics, branding, logos, photographs, downloadable material and website design, remains the intellectual property of AGA Hospitality unless otherwise stated.

No content may be copied, reproduced or distributed without prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, AGA Hospitality shall not be liable for indirect, incidental or consequential losses arising from:

  • use of this website;
  • inability to access the website;
  • delivery delays;
  • website interruptions;
  • technical errors; or
  • reliance on website content.

Nothing in these Terms excludes liability where such exclusion is prohibited by South African law.

12. User Accounts

Customers who create online accounts are responsible for maintaining the confidentiality of their login credentials and for all activity conducted under their account.

AGA Hospitality reserves the right to suspend or terminate accounts suspected of fraudulent or unlawful activity.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store and protect your personal information in accordance with the Protection of Personal Information Act (POPIA).

14. Third-Party Websites

This website may contain links to external websites.

AGA Hospitality is not responsible for the content, availability or privacy practices of third-party websites.

15. Website Availability

While we aim to ensure that our website remains available at all times, we cannot guarantee uninterrupted access.

We reserve the right to modify, suspend or discontinue any aspect of the website without prior notice.

16. Force Majeure

AGA Hospitality shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, supplier delays, transport disruptions, internet outages, power failures, pandemics or government action.

17. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

18. Changes to These Terms

AGA Hospitality may amend these Terms from time to time.

The latest version will always be published on this website together with the effective date.

Continued use of the website constitutes acceptance of any revised Terms.

19. Contact Us

If you have any questions regarding these Terms, Conditions, Returns & Refund Policy, please contact us:

AGA Hospitality

Email: info@agahospitality.co.za

Telephone: +27 11 312 7580

Website: https://www.agahospitality.co.za